FOR WHAT PURPOSE IS PERSONAL INFORMATION COLLECTED AND PROCESSED?
We only collect, store, and process personal information concerning you for the pre-defined purposes: The main uses are:
- fulfilment of our contractual obligations;
- to meet legal obligations and claims;
- customer communication and response to contact requests;
- developing our business; and
- targeting our services to you.
The information may also be used for marketing purposes.
WHAT PERSONAL INFORMATION IS COLLECTED ABOUT ME AND FROM WHAT SOURCES?
We collect personal information about you mainly from when you contact us or later in connection with the use of our services. Personal information is also collected from the Vainu service we use, the source of which is the Trade Register information of the Finnish Patents and Registration Office. We also use Google Analytics to collect visitor information to our website so that we can better analyse and improve our site and target relevant marketing to our visitors.
Typically, we may receive the following information directly from you, for example, when you contact us:
- Email address
- Phone number
- Postall address
ON WHAT BASIS IS PERSONAL INFORMATION PROCESSED?
We ensure that we always have a legal basis for processing your personal information. We may process your personal information based on a number of different grounds. We process your information to enforce the agreement and meet your legal obligations. We also process your personal information on the basis of our legitimate interest in providing our services and conducting and developing our business. We may also process some personal information on the basis of your consent.
WHO PROCESSES MY INFORMATION AND WILL IT BE DISCLOSED TO THIRD PARTIES?
As a general rule, your personal information is processed by persons belonging to our company's personnel in the performance of their duties. We may also outsource some of the processing of personal information, such as the information systems used to store and process personal information. In this case, we will take care, among other things, to ensure that the confidentiality of your information is maintained, and that the information is otherwise processed lawfully. We may also disclose information otherwise in order to fulfil our contractual obligations or if required by law or a competent authority. We may also disclose your information if we are involved in an acquisition or business transaction.
WILL MY INFORMATION BE DISCLOSED OUTSIDE THE EU?
As a rule, your personal information will not be disclosed outside the EU.
HOW LONG WILL MY PERSONAL INFORMATION BE STORED?
We do not store your personal information for longer than is necessary for its purpose or as required by the agreement or law. The retention periods for personal information may, however, vary depending on the purpose and situation. We also work to update your information from time to time.
HOW IS MY INFORMATION STORED AND PROTECTED?
Your information will be stored on the servers of our service providers, which are protected in accordance with general industry practices. The personal information we collect and process is considered confidential and will not be disclosed to anyone other than those who need it in the course of their work or on a confidential and limited basis under our service agreements with our customers. Access to your personal information is protected by user-specific IDs, passwords, and access rights.
OBLIGATION TO PROVIDE INFORMATION AND CONSEQUENCES OF FAILURE TO PROVIDE?
ARE COOKIES USED ON THE WEBSITE AND WHAT ARE THEY?
WHAT RIGHTS AND POSSIBILITIES FOR INFLUENCE DO I HAVE?
Withdrawal of consent
If we process your information on the basis of your consent, you can withdraw your consent at any time by notifying us, for example by sending an email to firstname.lastname@example.org.
Access to information
You have the right to receive confirmation from us as to whether we process personal information concerning you and to know what personal information we process about you. In addition, you have the right to receive additional information about the grounds for the processing of your personal information.
Right to have errors corrected
You have the right to request that we correct any inaccurate or outdated or otherwise incomplete personal information concerning you.
The right to refuse direct marketing
You can refuse the processing of your personal information for the purposes of direct marketing by sending an email to email@example.com.
The right to object to processing
If we process your personal information on the grounds of public interest or in our legitimate interest, you have the right to object to the processing of your personal information to the extent that there is no compelling reason to override your rights or the processing is not necessary to meet a legal claim. Please note that in this situation, we will probably no longer be able to serve you.
The right to restrict processing
In certain situations, you have the right to request that we restrict the processing of your personal information.
The right to have information transferred
If we have processed your information on the basis of your consent or in order to fulfil the agreement, you have the right to receive the information you provide to us electronically in a commonly used format so that the information can be transferred to another service provider.
HOW CAN I EXERCISE MY RIGHTS?
You can exercise your rights described above by contacting us, for example, by sending an email to firstname.lastname@example.org. At the same time, we ask you to mention your name, address, and telephone number and to attach a copy of your passport, driving licence, or other identity card to your message so that we can verify your identity. If you think that the processing of your personal information is not lawful, you can also lodge a complaint with the competent supervisory authority.
WHERE CAN I CONTACT FOR ISSUES CONCERNING INFORMATION SECURITY?
Kasarmintie 23 90130 OULU
(08) 555 5223